Refund, Return & Cancellation Policy

1. Order Cancellation Policy

We believe in complete convenience for our Bhopal customers:

• Self-Cancellation Before Dispatch: You can cancel any pending order with a single click from your My Orders page or live tracking screen prior to rider dispatch.
• Automatic Stock Restoration: When an order is cancelled, all reserved fresh produce items are automatically returned to available inventory.
• Instant Wallet Refund: If you redeemed GreenPoints wallet balance, the exact amount is instantly credited back to your wallet.

2. Return & Doorstep Quality Check

Fresh produce is perishable; therefore, we offer a Doorstep Quality Check:

• When the delivery partner arrives, you may inspect your fruits, vegetables, and greens.
• If any item does not meet your quality expectations (e.g. damaged, spoiled, or incorrect unit), you may return that specific item to the rider immediately.

3. Refund Processing Timelines

Refunds are issued based on your payment mode:

4. Quick WhatsApp Support

For any refund issues or produce replacement requests, send a photo of the item to our official Bhopal WhatsApp helpline at +91 99814 18565. Our team resolves quality complaints in under 15 minutes!